Responsibilities of all Crew members
a. All crew members are responsible for the proper execution of his duties that:

  1. Are related to the safety of the aeroplane and its occupants and

2.Are specified in the instructions and procedures laid down in the Operations Manual.
b. All crew members shall:

  1. Report to the commander any fault, failure; malfunction or defect, which he believes, may affect the airworthiness or safe operation of the aeroplane including emergency systems.
  2. Report to the commander any incident that endangered, or could have endangered, the safety of operation and

3. Make use of the operator’s occurrence reporting schemes in accordance with Part A.
c. Nothing in paragraph (b) above shall oblige a crew member to report an occurrence which has already been reported by another crew member
d. A crew member shall not perform duties on an aeroplane:

  1. While under the influence of any drug that may affect his faculties in a manner contrary to safety.
  2. Until a reasonable time period has elapsed after deep water diving.
  3. Following blood donation except when a reasonable time period has elapsed.
  4. If he is in any doubt of being able to accomplish his assigned duties; or

5.If he knows or suspects that he is suffering from fatigue, or feels unfit to the extent that the flight may be endangered.
e. A crew member shall not:

  1. Consume alcohol less than 8 hours prior to the specified reporting time for flight duty or the commencement of standby
  2. Commence a flight duty period with a blood alcohol level in excess of 0—2 per mille.
  3. Consume alcohol during the flight duty period or whilst on standby.



Medical Fitness

The cabin crew member shall remain medically fit to discharge the duties specified in the operation manual.

The following medical requirements are applicable to each cabin crewmember:

  • Good health
  • Freedom from any physical or mental illness that might lead to incapacitation or inability to perform cabin crewmember duties
  • Normal cardio respiratory function
  • Normal central nervous system
  • Adequate visual acuity 6/9 with or without glasses, and
  • Normal function of ear, nose and throat.

Duties and Responsibilities of Cabin Crew

Cabin Crew Members on airplanes fulfill several important functions they ensure, under the overall authority and responsibility of the commander:

  • Cabin safety, the safety of the passengers and the security of cabin load and galleys, and report to the commander
  • Any fault, failure, malfunction of defect, which he / she believes may affect the airworthiness or safe operation of the aeroplane or aeroplane systems,
  • Any incident that has endangered or may have endangered safety.
  • He / she shall make use of the company’s incident reporting scheme in accordance with OM


  1. In such cases, a copy of the report shall be communicated to the commander concerned.
  • Form the link between the passengers and the flight crew,
  • Provide an optimum of comfort and service for the company’s customers, namely the passengers, and by their courtesy, efficiency, thoughtfulness and ready assistance directly shape the company’s image. Senior Cabin Crew Member (SCCM) who will have the overall responsibility for the conduct, coordination and performance of all cabin services and safety duties:

→   Direct, coordinate and organize the functions and tasks of the cabin crew,

→  Be responsible to the commander for the conduct and coordination of cabin safety and emergency procedures specified in the Operations Manual and for their observance by the cabin crew and by all passengers, and

→   Inform the flight crew of all irregularities and malfunctions and, at the prescribed times, report cabin secure or cabin not secure.

Cabin Crew Members and SCCM must meet the qualification and regency requirements.

Prior to flight, all Cabin Crew Members must participate in the commander’s cabin crew briefing, receiving information and particulars pertinent to the individual flight.


In the case where a SCCM becomes unfit for duty out of home base and no other suitably qualified (ORO.CC.200) CCM is on board, the commander will nominate the most senior and /or the most operational experienced CCM, as acting SCCM. In both cases, an extended review of all relevant safety / emergency provisions shall be made during the crew briefing.


After boarding their aeroplane, Cabin Crew Members shall check the emergency equipment, other equipment and the catering equipment and immediately report deficiencies to the SCCM for further action. For boarding of the passengers, they shall take up their prescribed positions.

In flight, they conduct the prescribed passenger services apart from fulfilling the safety relevant tasks.

In the event of an emergency situation, they proceed to their emergency stations the Senior Cabin Crew Member immediately contacts the flight crew for instructions.

At transit stations, the Cabin Crew Members ensure proper cleaning of the airplane’s cabin and ensure re-catering for the next flight.

After flight, cabin related documentation and Cabin reports shall be completed before being submit it to OCC.

Boxes / carts containing duty free items must have been sealed.


Cabin crew number and composition 

  1. A cabin crew member means any crew member, other than flight crew member, who perform in the interests of safety of passengers, duties assigned to him/her by Airline or the commander in cabin of an aeroplane.

Airline shall ensure that all cabin crew members wear Airline cabin crew uniform and are clearly identifiable to the passengers as cabin crew member (ORO.CC.210)

Such persons shall comply with the requirements of EU ORO.CC.100, CSPM and any other safety requirements applicable to cabin crew.


  1. Other personnel, such as medical staff, security staff, child minders, escorts, technical staff, entertainers, interpreters, who undertake tasks in the cabin, shall not wear a uniform which might identify them to passengers as a cabin crew member


Cabin Crew Member is a crew member, other than a fight Crew Member, who performs in the interests of safety of passengers, duties assigned by Airline or the commander of the aeroplane.

Number and Composition of Cabin Crew

The minimum cabin crew permitted is in accordance with the number of passenger’s seats.

There shall be one cabin crew member for every 50 or fraction of 50 passenger seats installed in the aircraft.

Each cabin crew member must be properly trained and have passed the required proficiency checks in the knowledge and completion of the duties.

Reduction of Cabin Crew.

In unforeseen circumstances the required minimum number of cabin crew may be reduced below the minimum required, for example in the event of incapacitation or sickness of cabin crew member. Consideration being given to at least the following

  1. The number of Cabin Crew members may be reduced provided that:
  2. The reduction is authorized by the commander.
  3. The flight will not depart its originating base.
  4. The reduction is limited to no more than one less than the normal crew complement.
  5. This facility is only be used to complete the original flight or series of flights (including any unplanned diversions) such that will enable the aeroplane to return to its originating base, or to arrive at a base at which a substitution can be made. However, every effort shall be made to replace the Cabin Crew member at the earliest opportunity.
  6. All passengers must be seated in a position from which they can adequately view the safety demonstration. In these circumstances the SCCM must redistribute the responsibilities for normal and emergency procedures amongst the remaining Cabin Crew members.
  7. Relocation of cabin crew and any change of procedures.
  1. A report is submitted by the Commander to the flight operation manager detailing the circumstances requiring operation with less than the prescribed minimum crew for onward transmission to the HCAA.


Freelance Activities

Cabin crewmembers who are self-employed and / or working on a freelance basis for the company must have the same qualifications as applicable and fulfill the same requirements as every regularly employed cabin crewmember of the company. They have to undergo the required training and checking, including emergency and safety equipment training and checking.

They have to inform the company about all their commercial flying activities including the types of Aeroplane with other operators and all duty/flight times. The cabin crewmember is responsible to comply with the flight and Duty Time Limitations and Rest Requirements.


Before scheduling a freelance cabin crewmember, the Cabin Crew Manager and crew-scheduling department has to ensure that the freelance cabin crewmember is not violating any Flight and Duty Time Limitations and Rest Requirements and that he meets the recent experience requirements. Airline Operator shall directly communicate with the company of the freelance Cabin crew to confirm and verify the followings:

  • Previous Duty and rest time of the free lance cabin crew
  • Total flying hours during the last 28 days.
  • Certificate, medical expiry date and acceptance by the HCAA
  • First Aid, DG, CRM, Aviation SEC and emergency and safety training validity.
  • Number of types flown by the freelance cabin crew.
  • Regency

Additional Crew Members Assigned to Specialist Duties

  1. Airline shall ensure that all operating flight and cabin crew members have been trained in, and are proficient to perform, their assigned duties.


  1. Where there are crew members, other than cabin crew members, who carry out their duties in the passenger compartment of an aeroplane, Airline shall ensure that these:
  2. Are not confused by the passengers with the cabin crew members
  3. Do not occupy required cabin crew assigned stations
  4. Do not impede the cabin crew members in their duties.


  1. For operational reasons it might be necessary to supplement the minimum required number of cabin crew by additional crew member assigned to specialist duties, these crew members, to whom the qualification and regency requirement for cabin crewmembers are not applicable, include the following:
  2. Entertainers
  3. Ground engineers
  4. Interpreters
  5. Medical personnel
  6. Security staff
  7. Child escort

Minimum Number of Cabin Crew Required to be on Board an Aeroplane During Ground Operations with Passengers(ORO.CC.205)

Airline Operator shall ensure that, whenever any passengers are on board an aircraft, the minimum number of cabin crew required in accordance with ORO.CC.100 shall be present in the passenger compartment.

Subject to the conditions specified in (a) below, this number may be reduced:

(1)   during normal ground operations not involving refueling / defueling when the aircraft is at its parking station


(2)   in unforeseen circumstances if the number of passengers carried on the flight is reduced. In this case a report shall be submitted to the competent authority after completion of the flight.


(1)   procedures ensuring that an equivalent level of safety is achieved with the reduced number of cabin crew, in particular for evacuation of passengers, are established in the operations manual;

(2)   the reduced cabin crew includes a senior cabin crew member as specified in ORO.CC. 200;

(3)   at least one cabin crew member is required for every 50, or fraction of 50, passengers present on the same deck of the aircraft;

(4)   in the case of normal ground operations with aircraft requiring more than one cabin crew member, the number determined in accordance with (a)(3) shall be increased to include one cabin crew member per pair of floor level emergency exits.

During ground operation the following procedure shall be followed:

During ground operations, if reducing the applicable minimum required number of cabin crew, the operator should ensure that:

(1)   electrical power is available on the aircraft

(2)   a means of initiating an evacuation is available to the senior cabin crew member or at least one member of the flight crew is in the flight crew compartment

(3)  cabin crew stations and associated duties are specified in the operations manual and

(4)  cabin crew remain aware of the position of servicing and loading vehicles at and near the exits.

Additionally, in the case of passengers’ embarkation:

(5)   the senior cabin crew member should have performed the pre-boarding safety briefing to the cabin crew and

(6)   the pre-boarding cabin checks should have been completed.

(b)   If, in unforeseen circumstances, the number of cabin crew members is reduced below the applicable minimum required number, for example in the event of incapacitation or unavailability of cabin crew, the procedures established for this purpose in the operations manual should take into consideration at least the following:

(1)  reduction of passenger numbers;

(2)  reseating of passengers with due regard to doors/exits and other applicable limitations; and

(3)  relocation of cabin crew taking into account the factors specified in AMC1 ORO.CC.100 and any change of procedures.

Operation on More Than One Type or Variant.

  1. Airline shall ensure that each cabin crewmember does not operate on more than three aeroplane variants except that, with the approval of the HCAA, the cabin crewmember may operate on four aeroplane variants, provided that for at least two of the variants:
  2. Non-type specific normal and emergency procedures are identical and
  3. Safety equipment and type specific normal and emergency procedures are similar.


  1. For the purposes of sub-paragraph (a) above, variant of an aeroplane type are considered to be different types if they are not similar in all of the following aspects:
  2. Emergency exit operation
  3. Location and type of portable safety equipment and
  4. Type specific emergency procedures.

For the purposes of (b) (1) above, when determining similarity of exit operation the following factors should be

assessed to justify the finding of similarity:

  1. Exit arming/disarming
  2. Direction of movement of the operating handle
  3. Direction of exit opening
  4. Power assist mechanisms
  5. Assist means, e.g. evacuation slides.

Self-help exits, for example Type III and Type IV exits, need not be included in this assessment.


For the purposes of (a)(2) and (b)(2),above when determining similarity of location and type of portable safety equipment the following factors should be assessed to justify the finding of similarity:

  1. All portable safety equipment is stowed in the same, or in exceptional circumstances, in substantially the same location
  2. All portable safety equipment requires the same method of operation;

3.Portable safety equipment includes:

→  Firefighting equipment;

→  Protective Breathing Equipment (PBE);

→   Oxygen equipment;

→  Crew lifejackets;

→  Torches

→  Megaphones;

→  First aid equipment;

→  Survival equipment and signaling equipment;

→  Other safety equipment where applicable.

For the purposes of sub-paragraph (a)(2) and (b)(3), type specific emergency procedures include, but are not limited, to the following:

  1. Land and water evacuation
  2. In-flight fire
  3. Decompression
  4. Pilot incapacitation.

When changing aeroplane type or variant during a series of flights, the cabin crew safety briefing should include a representative sample of type specific normal and emergency procedures and safety equipment applicable to the actual aeroplane type to be operated.

Chain of Command

When the Commander becomes incapable to exercise his duty, succession will take place in the following order, subject to being current on type and within duty / rest regulations.

  • Pilot in Command
  • First officer (Co-pilot)
  • Other Commander on board

In any circumstances where the ranking authority of crew members is in question, the order of precedence is to be:

  1. Commander
  2. First Officer(Co-pilot)
  3. Relief Commander
  4. Senior Cabin Crew member
  5. Other cabin crew members in rank/seniority order

Airline shall take all reasonable measures to ensure that all persons carried in the aeroplane obey alllawful commands given by the commander for the purpose of securing the safety of the aeroplane and of persons or property carried therein.

The Company will nominate one of the pilots to be the aeroplane commander for each flight or series of flights.





Scroll to Top