Supervision of the Operation
Airline has established and maintains a method of exercising operation control.
Airline shall exercise operation control over any flight operated under the terms of its AOC.
Airline shall ensure that all operations personnel are properly instructed, have demonstrated their abilities in their particular duties and are aware of their responsibilities and of the relationship of such duties to the operation as a whole.
In other words, Airline shall ensure that operations personnel are remain competent, proficient and qualified.
To supervise and control, to monitor and re-evaluate, to rectify and improve operations, procedures and personnel qualification, is in the direct interest of the company’s overall safety, its image and, therefore its success.


Conduct of Flight Operations

All flights under the jurisdiction of Airline operations shall be conducted in accordance with (EU) No965/2012, Greek Laws and ICAO rules. Operating policies are defined as follows:

Safety shall always have first priority.

Depending on the actual situation and with due regard to the seriousness of possible consequences, economy, schedule and passenger comfort have to be weighted carefully against each other. It must be clearly understood that policies in the OM A, e.g. fuel policy, planning and in-flight re-planning policies, etc., reflect minimum requirements in the interest of safe operations.

Airline will ensure that all operations personnel are properly instructed and have demonstrated their abilities and are aware of the relationship of such duties to the operation as a whole.

Airline will take measures to ensure that the appropriate company manuals are available.

The Commander may at all times apply a policy in a more restrictive sense if the prevailing circumstances so require or he deems a higher safety standard justified in a specific situation.

The Flight Operations Manager is ultimately responsible to the Accountable Manager for the Control and Supervision of the company flight operations. In particular, he must direct the operations staff to ensure that:

Crew licenses and qualifications are valid for the periods throughout which the crews have to operate.

Licenses are re-validated in good time and that all recurrent training is complete on time.

It is understood that the final responsibility for retaining a licensee’s validity rest with the holder.

Crew members proficiency has been checked and found satisfactory at the specified intervals.

The Operations Personnel are competent to perform their duties and that levels of competence are continuously monitored.

Assess occurrence reports and make recommendations.

Endangering Safety

Airline shall take all reasonable measures to ensure that no person recklessly or negligently acts or omits to act:

So as to endanger an aeroplane or person therein

So as to cause or permit an aeroplane to endanger any person or property.


Cabin Crew Competence

Before undertaking assigned duties each cabin crewmember must have completed the training specified below. He/she must also have passed the prescribed checks covering the training received in order to verify proficiency in carrying out safety and emergency procedures.

For qualification to operate as one of the minimum required cabin crew each cabin crewmember must have completed:

  1. Initial Training and holds Attestation of Initial Training (EU 290/2012)
  2. Aircraft type specific training and Airline conversion training (ORO.CC.125)
  3. Familiarization Flights (AMC1 ORO.CC.135 Familiarization)



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