These instructions are for the use and guidance for all company operating staffs, which are to ensure that all commercial air transport flights are planned and executed in accordance with its policies and regulations/requirements:
Behavior in Public
Every crew member must be aware that he is a representative of the Company and that people will identify his appearance with it the image of an airline depends largely on the behavior of every employee. Crew members are always at the centre of interest, also when traveling dead head.
Therefore loud welcome ceremonies are prohibited as well as confidential talks about Company subjects in public or with other crews or other Crew members on duty.
Never make negative statements about the Company or discuss Company matters when people other than those of the Company are present.
Politeness and kindness should be the outstanding characteristics of every crew member. Locations shall not be visited if the possibility exists of creating a wrong impression which may be detrimental to the reputation and image of the Company. This rule even applies to crew members not in uniform, and especially during night stops.
All crew members should ensure that they themselves and their colleagues always comply with the above regulations.
For every flight duty, crew members must carry the following documents
Each crew member is responsible for the validity of his documents and their timely issue, renewal, and extension.
Statements to the Press, TV / Media
Appearance on public broadcasts and statements made to the media are prohibited, unless prior consent has been received from the company.
Company Identity Card (Company’s procedure example)
This Identity Card shows the holder to be an employee of the Company. The Identity Card must be worn, all times while on duty and when off duty in areas requiring the I.D. to be worn and be properly displayed.
The loss of any personal documents must be reported immediately to the company personnel department and Cabin Crew Department.
When leaving the company all documents which have been provided by the company must be returned.
The uniform portrays the image of the Company and identifies the wearer as a representative of the Company.
Unauthorized alterations of the uniform are not permitted. Non uniform items of clothing must not be visible when worn with the uniform.
Wearing the uniform or parts of it is only allowed during flight duty, on the way from and to duty and on dead-head Rights. The uniform must be clean and in good condition. For night stops the crew member should have spare clothes in his/her luggage.
Customs and Currency Regulations
All crew members have to pass through local customs, immigration, and currency control and must declare all goods that are liable for duty and are responsible for duty charges. The same policy applies to restrictions on import or export of currencies.
Anybody caught smuggling or willfully breaking currency or other regulations can expect immediate dismissal from the Company as well as heavy fines.
Duty Free Shopping
Customs regulations must be taken into account when shopping in a duty free shop.
Only after permission from the Commander and SCCM, Crew members can proceed to the duty free shop area, if allowed by local regulations.
A departure must never be delayed because the crew is duty free shopping, nor should passengers get such an impression. Duty free shopping is not recommended when ground time is only 30 minutes or less.