Senior Cabin Crew Member
Airline shall nominate a senior cabin crew member whenever more than one cabin crew member is assigned. For operations when more than one cabin crew member is assigned, but only one cabin crew member is required, Airline shall nominate one cabin crew member to be responsible to the commander.
- The senior cabin crew member (SCCM) will have at least one year’s experience as an operating cabin crew member and has completed the appropriate course and check.
- The senior cabin crew member shall have responsibility to the commander for the conduct and Co-ordination of normal and emergency procedure(s) specified in the Operations Manual.
During turbulence, in the absence of any instructions from the flight crew, the senior cabin crew member shall be entitled to discontinue non-safety related duties and advise the flight crew of the level of turbulence being experienced and the need for the fasten seat belt signs to be switched on (AMC1 ORO.CC.200(d)).
This should be followed by the cabin crew securing the passenger cabin and other applicable areas.
- Airline has establish procedures (Ref 1.13.1) to select the next most suitably qualified cabin crew member to operate as senior cabin crew member in the event of the nominated senior cabin crew member becoming unable to operate. Such procedures are acceptable to the HCAA and take account of a cabin crew member’s operational experience.
- Airline shall not appoint a person to the post of senior cabin crew member unless that person has at least one year’s experience as an operating cabin crew member and has completed an appropriate course covering the following as a minimum:
- Pre-flight briefing
- Cooperation within the crew
- Review of operator’s requirements and legal requirements
- Human factors and crew resource management, and
- Accident and incident reporting, and
- Flight and duty time limitations and rest requirements.
- CRM Training: Airline shall ensure that all relevant CRM elements are integrated and covered into the Senior Cabin Crew training Course.
Incapacitation of the Senior Cabin Crewmember
When during flight, the senior cabin crew member becomes incapacitated or unfit for continued duty the commander must be informed immediately. The commander always retains responsibility for the safety of the flight. Subject to the commander’s decision, the usual succession of command will be as follows:
- Senior cabin crew member
- Training or check cabin crewmember, if applicable,
- The cabin crewmember next in rank or company superiority, and
- The cabin crewmember next in line that has the most experience.
After completion of the flight, an entry must be made in the flight report and flight operation shall be informed as soon as possible.